Return & Refund Policy
At Pilsen Vintage, your satisfaction and safety are our main priorities. We understand that sometimes products may not meet your expectations. Therefore, we have established a straightforward and customer-friendly return policy to ensure a hassle-free experience.
Return Window:
You have 30 days from the date of delivery to initiate a return request. Any requests made after this period may not be accepted.
Eligibility Criteria for Returns:
To qualify for a return, the item must meet the following conditions:
- Condition: The product must be in New Condition.
- Usage: Items must be unworn, unwashed, and unused. This is strictly enforced for hygiene and safety reasons regarding workwear.
- Packaging: The item must be in its original packaging with all tags, labels, and accessories included.
Steps to Request a Return:
- Contact Us: Please email our support team at support@pilsenvintage.com with your Order Number and the reason for the return.
- Authorization: Once your request is reviewed and approved, we will issue a Return Merchandise Authorization (RMA) number and provide further instructions.
- Ship Back: Pack the item securely and ship it back to our facility using the provided method.
Return Shipping Costs:
We believe in fairness regarding shipping costs:
- Our Mistake (Defective/Wrong Item): If the product is defective, damaged upon arrival, or if we sent the wrong item, Pilsen Vintage will cover all return shipping costs. We will provide a prepaid shipping label.
- Customer Choice (Change of Mind): If you are returning an item due to sizing issues, ordering the wrong product, or simply changing your mind, the customer is responsible for the return shipping charges.
Restocking Fee:
We do not charge any hidden fees. There is $0.00 Restocking Fee on all eligible returns.
Refund Process:
- Inspection: Once your returned package arrives at our warehouse, our team will inspect the item to ensure it meets our eligibility criteria.
- Notification: You will receive an email confirmation once the inspection is complete.
- Processing Time: If approved, your refund will be processed immediately. A credit will be applied to your original payment method within 7 Business Days.
Contact Information for Returns:
If you have any questions about our return policy or need assistance with an order, please reach out to us.
Business Name: Pilsen Vintage
Store Address: 1430 W 18th St, Chicago, IL 60608, United States
Phone Number: +1 312-888-9989
Email Address: support@pilsenvintage.com
Business Hours:
Monday – Thursday: 11:00 AM – 6:00 PM
Friday – Saturday: 11:00 AM – 7:00 PM
Sunday: 11:00 AM – 6:00 PM
