Frequently Asked Questions (FAQ)

Welcome to the Pilsen Vintagehelp center. Here you will find answers to the most common questions about our safety workwear, shipping, and return policies.

 Shipping & Delivery

Q: Is shipping really free?
A: Yes! We offer Free Standard Shipping on all orders within the United States. There are no hidden fees or minimum purchase requirements to qualify for free shipping.

Q: How long does delivery take?
A: We strive to get your gear to you quickly. Our standard timeline is:

• Handling Time: 1 to 2 Business Days (Monday – Friday).
• Transit Time: 3 to 7 Business Days (Monday – Friday).
• Total Delivery Time: Typically 4 to 9 business days from the date of order.
• Cut-Off Time: Orders placed before 3:00 PM EST are processed the same day. Orders after this time or on weekends process the next business day.

Q: Do you ship outside the USA?
A: Currently, we only ship to addresses within the United States. We do not offer international shipping at this time.

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 Returns & Refunds

Q: What is your return policy?
A: We want you to be satisfied with your safety gear. You may return items within 30 days of delivery. To be eligible, items must be unworn, unwashed, and unused, with all original tags and packaging intact.

Q: Is there a restocking fee?
A: No, we do not charge any restocking fees. You will receive a full refund for the item price if the return is approved.

Q: Who covers the return shipping cost?
A:

• Our Mistake: If the item is defective, damaged, or incorrect, we cover all return shipping costs.
• Customer Choice: If you are returning due to sizing issues or change of mind, you are responsible for the return shipping charges.

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 Orders & Tracking

Q: How can I track my package?
A: Once your order leaves our warehouse, you will receive a Shipping Confirmation Email with a tracking number. You can use this number on our [Track Order] page or directly on the carrier’s website (USPS, UPS, or FedEx) to check the status.

Q: What if I receive a damaged item?
A: We apologize for any inconvenience! Please contact us immediately at support@pilsenvintage.com with your Order ID and clear photos of the damaged item and packaging. We will arrange a free replacement or refund promptly. We aim to resolve all issues within 24 hours.

Q: Can I change my shipping address after ordering?
A: Please contact us within 24 hours of placing your order. If the order has not yet shipped, we may be able to update the address. Once shipped, we cannot make changes.